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"An excellent experience in Craigavon Hospital"

About: Craigavon Area Hospital / Orthopaedics

(as a staff member posting for a patient/service user),

I have had a very positive experience in hospital. I have had a great room which has been very comfortable (although very warm! ) with a team of staff which have been absolutely excellent. I have been in the Orthopaedic ward and the sister in particular has gone above and beyond for me. Their communication with me is always very clear and the nurses are all so kind. One example is that I have been struggling to sleep due to my pain, and a nurse who was on the nightshift got me all wrapped up very comfortably and did all she could to help me get to sleep and eventually I did drift off because I was so comfortable. This nurse didn't need to do this and I'm sure she had a hundred other things she could've done, but she took the time to make sure I was getting to sleep and I am so appreciative of that. The food is nice but there isn't an awful lot of variety with the vegetables and there's no salad available and I quite like salad. Apart from this I have absolutely no complaints. The people that work here really are the best of the best and they keep everyone going and for that I am so grateful.  

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Responses

Response from Rebekah Clenaghan, Medical student Technician, Acute Directorate, Southern Health and Social Care Trust 2 years ago
Rebekah Clenaghan
Medical student Technician, Acute Directorate,
Southern Health and Social Care Trust
Submitted on 19/07/2021 at 15:54
Published on Care Opinion at 15:54


picture of Rebekah Clenaghan

Dear Lucky57,

Thank you for sharing your story.

It is lovely to hear that you have had a positive experience at Craigavon Area Hospital.

I am glad that the communication has always been clear and that you have been comfortable.

I will ensure your kind feedback is passed on to the staff on the Orthopaedics ward.

Thank you for your comments on the menu variety, this will be passed on to the team.

I wish you a speedy recovery. Take care.

Rebekah Clenaghan

Patient Client Experience Department

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