"Low patience with patient "

Today I went to the antenatal dept for a scan followed by seeing a consultant. Because I was diagnosed with gestational diabetes I was advised to take metformin. As with all medications and chemicals I have hesitations and concerns eating more medicines during pregnancy on top of prenatal vitamins and iron pills I am already taking. Therefore I have asked more questions and looking for assurances, guidance and affirmation on starting a New drug. I was appalled and disappointed when, after finally waited for 1hr, seeing the diabetic consultant, she was quick and rushing in advising me to take the medicine. And when I asked further similar concerns or questions she said impatiently “We are going in circles I do not want to answer these questions anymore, you decide.” Basically chasing me out of the door and any questions ask the midwife, to whom when I do so outside the room the midwife said she has another patient waiting for her and that I can press for a callback in mobile app for someone to call me back for my further questions. Whilst I understand it was lunch time and that there are other patients waiting but isn’t it the service care providers job too to have more patience, tolerance and empathy with the patients? I walked out of the hospital feeling more lost, distressed and upset and literally broke down feeling what a lousy experience with these providers and I really do not look forward to the next appointment! I am leaving this note to the hospital hoping someone can look into this matter seriously and talk to the diabetic consultant and diabetic midwife to handle all patients more tenderly instead of treating them like passengers in a train, rushing them in and out just doing their job. No matter how the patient has behaved or whatever questions they asked I believe this is not the way the care providers should treat them back, leaving them with tears walking out of the hospital! Unacceptable.