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"Wonderful Care From Day Surgery Ward"

About: St John's Hospital / General Surgery St John's Hospital / Trauma & orthopaedics

(as the patient),

I was recently in Day Surgery ward for orthopaedic surgery. I cannot fault anything throughout my time there. The pre-op assessment was very thorough and I was able to have any questions I had answered. On the morning of my surgery I was understandably apprehensive however all staff put me at ease. There are too many names to mention although those which I remember are Nancy (theatre nurse) and Shona (recovery nurse) they both put me at ease and went out their way to make sure I was comfortable. Also Steven (physiotherapist) he made sure I was confident and able to get around with crutches. I ended up staying overnight. Sarah looked after me both days on the ward and the care she gave me was second to none. Nothing was too much of a bother to her.  Of course also a special thanks also to Mr Shalaby and his team for fixing me up. 
I am a nurse and I know people are so quick to complain but I must highlight credit where credit is due. Thanks again to everyone for making my experience so positive.
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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian 2 years ago
Aris Tyrothoulakis
Director,
NHS Lothian
Submitted on 09/07/2021 at 10:50
Published on Care Opinion at 10:50


Dear 'niamh259',

Thank you for taking the time to provide us with this lovely feedback.

I was very glad to see that you had such a positive experience when attending the Day Surgery Unit at St John's for your operation and I hope you are making a good recovery.

I will make sure that your kind words are shared with the team as I know they will be delighted to see this.

Kind regards,

Aris

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