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Care Opinion

Well looked after

Posted By waltzjw46

"Well looked after"

About: Causeway Hospital / Pre-Assessment Unit Causeway Hospital / Surgical 2 Causeway Hospital / Theatres

(as a service user),

Went into Causeway Hospital mid May for Bowel Cancer operation. The next day I was well looked after from going into the hospital until leaving. Met surgeon + anaesthetist before the operation. Reassured me and made me feel at ease. After operation nurses efficient + friendly always coming in and checking up on me. Two trainee nurses Alison + Daniel had a lot of time for you even came in too see me before going off duty, and called in to say Hello if they were going off to another ward the next morning. Second day after Operation was still sore and not able to get out of bed a staff member came and washed me and shaved me. All I can say is ward is very well run. All of my medications and district nurse sorted out before leaving hospital.

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Responses

Response from Blaithnid Hughes, General Manager, Surgery, NHSCT 2 years ago
Blaithnid Hughes
General Manager, Surgery,
NHSCT

Submitted on 08/07/2021 at 11:56
Published on Care Opinion at 11:56

Dear waltzjw46

I am Blaithnid Hughes, the General Manager for Surgery in Causeway hospital. Thank you so much for taking the time to share your experience of our Ward and our teams.

I am incredibly proud and privileged to work with the Causeway team; they are patient centred, safety focussed and put their patients care and wellbeing at the centre of all they do.

The team understand that after an operation our patients are sore, vulnerable and fragile and so they take extra care to ensure that dedicated time and compassion is given to try and make a difficult period as pleasant as is possible.

Sr Dyson and her team will be delighted that you have had such a positive experience and I wish you a healthy recovery in the weeks ahead.

Thank you again for taking the time to share your experience;

Best wishes

Blaithnid Hughes

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Response from Pat McClelland, Cancer Services Manager, Northern Health and Social Care Trsut 2 years ago
Pat McClelland
Cancer Services Manager,
Northern Health and Social Care Trsut

Submitted on 08/07/2021 at 12:36
Published on Care Opinion on 09/07/2021 at 15:34

Dear waltzjw46,

I am Pat McClelland the Northern Trust Cancer service manager, thank you for sharing your experience. I am pleased that you have received support and care from our very dedicated surgical team.

Our cancer nurse specialist team who work closely with the surgical teams in Causeway will be there to continue to support you throughout your journey, please do not hesitate to contact them at any time.

Kindest regards

Pat

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Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 2 years ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 09/07/2021 at 10:14
Published on Care Opinion at 10:14

Hello waltzjw46

My name is Deborah I am the ward Sister in Surgical 2. I am delighted to hear that your stay with us was so positive it was lovely to read how our student s interacted with you helping to make your stay comfortable.

I am very proud of my team. They work well together ensuring a high standard of care is given.

I will share your feedback with my staff whom I know will be very pleased to hear of your positive stay.

Thankyou for taking the time to put your experience in writing

I wish you well in your recovery.

Debbie

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Response from Marbeth King, Lead Nurse, Day Surgery Unit Antrim & Whiteabbey, Day Surgery Mid Ulster, Pre-op Assessment Antrim & Causeway, NHSCT 2 years ago
Marbeth King
Lead Nurse, Day Surgery Unit Antrim & Whiteabbey, Day Surgery Mid Ulster, Pre-op Assessment Antrim & Causeway,
NHSCT

Submitted on 21/07/2021 at 16:48
Published on Care Opinion on 22/07/2021 at 09:44

Dear waltzjw46,

My name is Marbeth King and I am the Interim Lead Nurse for Causeway theatres. Thank you for sharing your experience having surgery in Causeway Hospital.

I am glad that you met your anaesthetist and that this meant you felt reassured and at ease when coming to theatre for major surgery.

I am delighted that we all worked together as a surgical team in Causeway to ensure that you were well looked after and had a positive experience whilst in our care.

Thank you for sharing our experience with us and I wish you well in your recovery.

Best wishes

Marbeth

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