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"My hospital experience"

About: Craigavon Area Hospital / 1 North Cardiology Craigavon Area Hospital / Acute Medical Unit (AMU)

(as a staff member posting for a patient/service user),

I was admitted last Friday with pneumonia, infection in the brain, DKA, organ failure and a heart attack. I was unconscious on arrival and had family by my side the whole time. The wards followed protocol so I had family by my side until Sunday and when I regained consciousness they were asked to step back and care staff took over. The care staff got me from an unconscious state to a physical state. They guided, assisted and supported my every breath for the next 48 hours. All staff members in AMU and staff members in resus who kept my body alive I can't thank you enough. Every staff member since then has also gone above and beyond. 

1 North is amazing, the guidance , support, trust, willingness to learn and supporting me to learn, they tell me to rest when I need to. Moreover, they trust me to control my own diabetes which makes me feel respected. I am feeling a little upset tonight and I know the staff are outside my room there to support me. I am blown away by everyone. There is always someone to talk to and the staff give their everything.

I just have to say thank you for keeping me alive, words aren't enough.

My room is clean and the facilities - showers and toilets are 5 star hotel standard, the staff offer support with washing etc. The ward can be a little warm.

Regarding the food I am vegan and there aren't many vegan options, the current options are very carb loaded and it would be nice to see more fresh vegetables. 

There are no improvements except that the staff need more consecutive days off. 

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 07/07/2021 at 18:02
Published on Care Opinion at 18:02


Thank you for your positive feedback regarding the cleanliness of the hospital. I am sorry to read you are not satisfied with the current menu. Our patient menu is currently being reviewed and we will take into account your feedback regarding vegan options. All our menus are approved by our Dietetic colleagues but I will ensure I pass your comments on.

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