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"Felt cared for."

About: The Shrewsbury and Telford Hospital NHS Trust

Submitted with infection - did initially go from A&E to several departments and underwent every procedure possible - id dread to think of the bill if i went private or was in as USA hospital! - spent 7 nights in Telford Princess Royal Hospital.

I'd "heard" of previous reports about the hospital.. but as I was in so much pain when submitted that kind of goes out of your head. However, although I was wheeled through several wards during my stay, as each one tried to find out my cause and solutions, I never at one moment felt uncared for. I saw limitations that were put on staff and where fault and blame could be pointed. Who is perfect? At NO point did I feel that I was actually neglected through someones choice. We all like response when WE choose it. We don't like in such a perfect world. I actually would wonder how those who complain NHS are not at their side on their whim would fair in a private hospital? Maybe "free" TV gives them distraction?

In short. I went into the Princess Royal listening, reading and believing all those reviews.. and reports... I came out the other end at an opposite end of the scale. They work hard. There are soo many demands. They deal with people that I dont want to describe here because I just cant get my head around how they react. They deal with human imperfection that the MAJORITY would reject from having to deal with.

I left Telford Princess Royal humbled. I did the obvious... I made sure chocolates were left at every ward i attended. thats just recognition. If I had a magic wand, I'd give the Princess Royal...

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Responses

Response from The Shrewsbury and Telford Hospital NHS Trust 2 years ago
The Shrewsbury and Telford Hospital NHS Trust
Submitted on 06/07/2021 at 12:18
Published on nhs.uk at 21:10


Positive:

Good afternoon

Thank you for taking the time to share your experience with us. I am so pleased to hear how well you were treated and how impressed you were with the care given. Receiving feedback is very important to us and it means a lot to the staff so I will ensure your kind comments are passed on to the relevant department managers.

Kind Regards

Patient Experience Team

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