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"Disrespectful staff"

About: Lincoln County Hospital / Medical emergency assessment unit (MEAU)

(as a parent/guardian),

Lack of communication for my daughters admission 

But more than that the staff on meau ward acted terribly unprofessional and uncaring and nasty  . There was a vulnerable patient afraid and left not able to feed themselves and the staff were mimicking them very loudly and laughing about them at the nurses station. It was incredibly sad and upsetting. 

I was on the ward overnight to keep my daughter calm but I was totally disgusted by staff that are supposed to care for us .

Also when taking groin swabs on another patient the staff member did not draw the curtains so no privacy for the patient . This was just a couple of examples of what I feel is a terribly run ward 

I would be grateful of feed back 

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Responses

Response from Adele Bogg, Ward Sister, Surgical Emergency Assessment Unit, United Lincolnshire Hospitals NHS Trust 2 years ago
Adele Bogg
Ward Sister, Surgical Emergency Assessment Unit,
United Lincolnshire Hospitals NHS Trust
Submitted on 19/07/2021 at 15:16
Published on Care Opinion at 17:01


Dear Lynne s

I am the sister of the Medical Emergency assessment unit. I am sorry your daughter recent stay with us had a negative impact on her and your experience with us, this is not what we would want for our patients whilst within our care. I would like to apologise for the distress that this has caused you both and I would like to discuss this further with you so I can investigate the situation described.

Could I ask that you contact me on MEAU 01522 573157 and ask to speak to the ward sister.

Kind regards

Adele Bogg

Acting ward Sister

MEAU

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