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"The dental surgeon was excellent"

About: Royal Cornwall Hospital (Treliske) / Oral and Maxillofacial

(as the patient),

In the last few years I have had several health issues including bowel cancer in 2014 which I recovered amazingly from, and having looked after my elderly Mother for five years at home since then, dealing with her dementia and blindness, She passed away in January. I recently felt a bit fragile due to a diagnosis of poymyalgia and on going treatment. I came into Maxillofacial yesterday, for two tooth extractions referred by my dentist. The opinion was that the dentist may have slightly overreacted, but the Department were willing to carry out the treatment anyway. The dental surgeon was excellent and adept at his work, and I did not suffer. It was carried out efficiently. The whole team were so nice. They put me at my ease very much and they knew the area where I live about an hour away, and we discussed various landmarks. Even though I was feeling a bit tense what with the things that had gone on in my life, they dealt kindly with the 'whole' person and sadness about my Mum and some laughs as well. God bless them for what they do. When I phoned up from home a bit panicky about some bleeding, the nurse I had met on the day was kind and talked me through to a healing conclusion. Thank you so much.

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Responses

Response from Lucie Baker, Sister, Oral surgery,Orthodontic and Maxillofacial Unit, Royal Cornwall Hospitals NHS Trust 2 years ago
Lucie Baker
Sister, Oral surgery,Orthodontic and Maxillofacial Unit,
Royal Cornwall Hospitals NHS Trust
Submitted on 29/06/2021 at 12:33
Published on Care Opinion at 12:33


Dear Suki0105,

Many thanks for your lovely feedback for the Oral Surgery department.

Can I start by saying how very sorry I am to hear of the sad passing of your Mother earlier in the year. It must have been very traumatic for you.

I am so glad you were put at ease and that you felt comforted and reassured during your procedure within the department. The team work so hard to ensure patients receive the best possible care and that any fears or anxieties are allayed as much as possible.

I will be sure to pass on your kind words and positive feedback to the whole department and I hope you make a speedy recovery.

With kindest regards,

Lucie Baker (Department Sister)

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