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"Primary care"

About: Lanarkshire Community Services / Occupational Therapy

(as the patient),

Since my first telephone call from the Pharmacist, Catherine, to discuss my long term medication requirements and who subsequently referred me to Esther, the Primary Care Occupational Therapist, I cannot believe the quality of service I have received from them.

 Esther came out to access me and from there on I have had nothing but the best of attention from her.  She suggested various household implements to assist my mobility,  Also, as I have been stumbling & falling quite a bit she had an alarm system installed for me and as my bedrooms are upstairs she arranged, through Linda the Social Care Occupational Therapist, for a stair lift to be installed.  This all happened within a few weeks, much to my amazement.  

She also arranged for me to have visits from Linda, a Physiotherapist, who, as well as giving me some very light exercises, was watching how I moved about the house with my two sticks & furniture walking.  She suggested I would be better with a three wheel walker to help keep me more upright and also assist my movement around the house safely.  This is now on order for me.  

I can’t believe the wonderful assistance I have received from everyone since Esther came to see me and I didn’t even know this service was available.  It makes my mobility around the house a lot safer and I can’t praise them enough for their very professional help.

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Responses

Response from Amanda Turner, Team Lead, Primary Care Occupational Therapy, NHS Lanarkshire 2 years ago
Amanda Turner
Team Lead, Primary Care Occupational Therapy,
NHS Lanarkshire
Submitted on 25/06/2021 at 13:15
Published on Care Opinion at 13:15


picture of Amanda Turner

Dear Jensg54,

Many thanks for taking the time to provide feedback regarding your experience of engaging with one of our Primary Care Occupational Therapists, Esther Cherry,

I am delighted to read that you have found support offered of a high standard and note that you feel a lot safer within your home. I am glad to hear Esther was able to liaise with other services and ensure you had access to all of the support you required.

I will ensure this lovely feedback is shared with Esther and our wider colleagues. We hugely value all feedback provided the care and treatment provided to you.

May I take this opportunity to wish you well,

Amanda

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