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"Really really bad reception staff"

About: Westbury Medical Centre

There is one particular receptionist who has been quite rude in the past. Recently she continues to show no empathy or resolutions to patients requests.

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Responses

Response from Westbury Medical Centre 2 years ago
Westbury Medical Centre
Submitted on 28/10/2021 at 10:13
Published on nhs.uk at 16:55


Dear Patient thank you for your feedback. I'm very sorry you had difficulties with one of our reception team. I am sorry you were left feeling this way, the team do work extremely hard in a very busy and pressurised environment to ensure all our patients get the best level of service.

Westbury Management Team

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