I have been a patient of this practice for many, many years. I always find it difficult to get an appointment, and difficult to call to speak to a receptionist without having to wait 15 minutes minimum.
I cannot say I have been spoken to rudely, but this is totally unacceptable. You ask to speak to a doctor and you continue to be told “our waiting list today is 85 patients waiting for a call”. Sorry but the entire situation- the entire patient capacity is far too big for the surgery to manage.
Blood tests are 4 weeks to get an appointment.
There are other patient facing services who have been actively seeing patients face to face on a daily basis. It may be completely out of your hands from your representatives, but on a whole, it’s not acceptable to be told you cannot speak to your doctor about your complaint. These issues are not just Covid related anymore, these problems were present prior to Covid, it’s just this has made the situation more visible.
Please sort things out. People need access to their health services.
"Not acceptable."
About: The Peel Medical Practice The Peel Medical Practice Tamworth B79 7DJ
Posted via nhs.uk
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