"Lack of empathy"

Being a long term service user, having a severe mental illness, in my opinion services here have gone downhill hugely in recent years.

I feel a complete lack of empathy over my concerns. They seem to downplay situations that they either don't understand properly or don't seem to have sufficient interest in. I was discharged from CPN services, at the beginning of the pandemic, due to not engaging but they don't seem to understand the level of stress I am under and anxiety I suffer that prevents me having any desire to participate in what they have wanted me to engage in. I also have a significant physical health problem, which put me in the CEV/shielding group during the pandemic. It has been suggested I have to use RCD but when I did, the situation again wasn't properly understood and I was told to phone my GP. Since that experience, I am reluctant to call and have, in fact, had lots of input from my GP practice, who has prescribed anti-anxiety medication and sleeping medication on several occasions.

Thank goodness for GP services, Samh, Samaritans etc, otherwise who else have we to turn to?