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I feel ignored on ward 6

Posted By Nightingale21

"I feel ignored on ward 6"

About: University Hospital Wishaw / Day Surgery University Hospital Wishaw / General Medicine (Wards 5 & 8)

(as a service user),

I feel ignored. I'm meant to get treatments but they don't bother, some medication has been stopped, I'm worried about it and I can't approach them about it. They were nice when I arrived, but now I hardly talk to a nurse. They don't know how much I'm eating or drinking but are meant to take note for the doctor. They take a long long time to answer the nurse button (one patient was left on a commode for 30+mins) I think they forgot about the patient, some people got given the wrong medication, one patient was left with a tourniquet on. I didn't feel safe on the ward.  

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 2 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 24/06/2021 at 11:16
Published on Care Opinion at 11:16

Dear Nightingale21

I am very sorry to hear of the concerns that you have noted in your comments in respect of Ward 6 here at University Hospital Wishaw.

Further information would be helpful to be able to review these concerns and I would appreciate if you could contact Yvonne Ross our Patient Affairs Manager on 01698 366558, with more information to allow us to be able to feedback to you as well as take any appropriate learning and feed back to the clinical team within the Ward area.

Kind regards

Faith

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