"Unempathetic Receptionist"

About: Southlands Medical Group Southlands Medical Group Sunderland SR2 0RX

Posted via nhs.uk 2 years ago

My mother in law left her GP practice in tears due to the way she was spoken to by a receptionist here. She got the day wrong for her appointment. She is elderly and often gets confused due to her dementia, there was no need to make a vulnerable person feel bad just because they made a mistake on an appointment date!

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Southlands Medical Group

Submitted on 29/06/2021 at 12:13

Published on nhs.uk at 20:41

We really apologise that this has been the experience your mother-in-law encountered, this goes against everything we strive for. We would very much appreciate if you could contact the Practice Manager with further details so that we may investigate this further and rectify any problem. Thanks so much for your feedback as only when we are informed of problems are we able to do anything about them. Please contact us on 0191 5210210

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Unempathetic Receptionist

"Unempathetic Receptionist"

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