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"Highest standard of care and compassion"

About: University Hospital Wishaw / Neo-natal Intensive Care

(as a service user),

Following the delivery of my daughter she was urgently transferred to the neonatal unit at UHW, she was very unwell and received timely diagnosis of a cardiac defect and interventions were carried out by the emergency neonatal team which essentially saved her life. 

Following a week stay in the neonatal unit we were moved to SCBU for a further two weeks prior to discharge. 

Whilst in SCBU my daughter and both my husband and I received the most compassionate and holistic care as a family by all of the nurses and doctors, too many to mention individually! However our gratitude for this and for making a very difficult time in our life’s so much easier to get through is immense.

You are all amazing at what you do and deserve the recognition for such high standards of care. Keep doing what your doing and know that you make such a difference to many peoples lives!

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 23/06/2021 at 09:24
Published on Care Opinion at 09:24


picture of Jean MacDonald

Good morning MBeat

Congratulations on the birth of your wee girl.

Many thanks for sharing your experience with us on Care Opinion with what must have been an exceptionally anxious time for you and your family.

Our staff work exceptionally hard to provide first class care, compassion and empathy to new mums and dads especially when baby is unwell.

It will be my pleasure to share your encouraging words to all staff who will be delighted to hear of your experience in their care.

All the very best for the future.

Best wishes

Jean

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