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"Poor service "

About: Frimley Park Hospital (Frimley)

Ambulance crew was excellent, but treatment for a knee tendon injury was poor, shove on a split and off you go, with crutches, no assistance and bloodlyhard work and pain to get out to the front entrance, even worse was a fracture clinic call follow up next day, with the phone only ringing twice. Rang back immediately, but person gone. Must be on number/ quota calls per day commission.

Not satisfied with hospital service or care.

Only would say Ambulance crew where first rate we'll done ambulance service in training 👏

Shame on hospital very poor.

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Responses

Response from Frimley Park Hospital 2 years ago
Frimley Park Hospital
Submitted on 22/06/2021 at 08:56
Published on nhs.uk at 21:49


Thank you for your feedback.

I am sorry to hear that your personal experience as a patient fell short of the standards we set ourselves and you should expect from Frimley Health.

I have passed your feedback onto the ED and Fracture Clinic teams and have asked for a response.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health

fhft.patientexperience@nhs.net

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