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visit to a&e

Posted By kayceeb

"visit to a&e"

About: Addenbrooke's Hospital / Accident and emergency

(as a carer),

My wife was taken to A & E at Addenbrookes Hospital yesterday. I travelled with her but they would not let me in with her. She was taken because they thought she was having a mini stroke. She was given scan and xrays and left with no knowledge of findings. They decided to send her home at 8. 30 pm, called to say could I collect her. They would not let me in the building then a nurse brought her out in a wheelchair. On arriving home I found she still had a cannula in her arm as no one checked, also still had all the ecg stickers on her body. No discharge notes either. I find this disgraceful behaviour.

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Responses

Response from Stroke Helpline, Stroke Association 2 years ago
Stroke Association

Submitted on 23/06/2021 at 16:38
Published on Care Opinion at 16:38

Hello.

We’re sorry to hear about your wife’s suspected mini stroke and that you feel she didn’t receive good care.

If you’re unhappy, you could get in touch with the Patient Advice and Liaison Service (PALS). PALS can help people to resolve health-related concerns and answer any questions they have about NHS care or treatment. You can call PALS at Addenbrookes Hospital on 01223 216 756 or email them at pals@addenbrookes.nhs.uk

Here at the Stroke Association, we’re here for anyone who’s been affected by stroke. You might want to know more about stroke and its effects, be looking for practical information and support, or need someone to talk to. That’s where we can help. If you’d like to talk to us, the Stroke Helpline is open:

Monday, Thursday and Friday from 9.00am to 5.00pm

Tuesday and Wednesday from 8.00am to 6.00pm

Saturday from 10.00am to 1.00pm

The helpline number is 0303 30 33 100. You can also email us at helpline@stroke.org.uk.

We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there’s a service in your area from our website www.stroke.org.uk/finding-support

Finally, you can find lots of information about stroke on our website at www.stroke.org.uk.

I hope this is helpful.

Stroke Helpline

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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Response from Addenbrooke's Hospital 2 years ago
Addenbrooke's Hospital

Submitted on 14/07/2021 at 17:00
Published on nhs.uk on 15/07/2021 at 09:20

I am so sorry to hear your report about the experiences you and your wife had in the Emergency Department. We are having to be very careful about limiting the number of people in the department due to Covid-19 infection, but we recognise that this is very difficult and worrying for patients and their relatives and carers. Your wife should not have been discharged with a cannula in place and I sincerely apologise for this.

If you would like us to look into your concerns in more detail and also help your wife obtain some more information about her diagnosis, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk

Head of Patient Experience

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