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Unacceptable

Story from nhs.uk

"Unacceptable "

About: Hassengate Medical Centre

my mother who is 83 is deaf and if an infection takes hold can be very serious, well 09.30 phoned 12 in queue 23 minutes to get though, some may say that's average. Then told doctor will ring back its now 15.10 nothing rung back describing mothers condition and that she is now crying, remembering she is 83 to be told she will get back to her by 6.30. You wonder why AnE's are full to capacity.

Care has gone from the care system and this is no reflection on the desk staff.

This is unacceptable treatment AND not like this due to COVID please stop using that as an excuse.

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Responses

Response from Hassengate Medical Centre 2 years ago
Hassengate Medical Centre

Submitted on 22/06/2021 at 10:45
Published on nhs.uk at 21:55

It is again disappointing that this issue has been raised anonomously via this media. We again repeat that we investigate all comments / suggestions or complaints if they are raised with the practice - there is a feedback form on our website, if individuals prefer not to write a letter or get caught up with a very busy telephone system.

We would argue that we continue to offer Care, have been open throughout the pandemic, have assisted with the Covid vaccination process and handle 2,000 - 2,500 telephone calls a week. Demand for general practice contacts has increased 25% compared to pre pandemic levels!

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