"Staff Recommendation"

The lady, whose name I, unfortunately, do not have, spoke to me on two instances (approx. 08:33 and 12:03). Her manners, interest and concern are well worth highlighting to your surgery as they did allow for a very good communicative approach. In addition to her patience, understanding and assistance, her open exchange and laughter proceeded in ending our conversations on a very positive note.

Please renew my thanks to this lady. She comes out as a very good asset to your surgery, and to anyone having a telephone conversation exchange with her.

As regards, to the GP I had a consultation with (name given in my initial recommendation to the surgery), I am astounded at the care he has shown in helping clarify my medical symptoms and issues as well as the pains I suffer from, together with his ability to focus and deal with the necessary treatment/follow-up.

I have been, and am most impressed by his respect for the individual in taking time to listen, whilst also dealing with the health problems raised, and showing understanding, together with getting to the point of the matter.

I would very much hope that you will let them know of the appreciation some of the surgery’s patients have for them. Their care brings out trust and confidence in your surgery. Thank you very much indeed.

One mild point of annoyance at the moment refers to the lengthy automated telephone message currently running when trying to reach your services. Yes, ‘covid’ is, of course bringing more work to your services, but such an initial long phone message, before even selecting the required extension/service, appears to be somewhat filled with some uneccessary commenting.

Well, best of luck to you all, and many thanks for the very professional and effective staff your surgery is lucky to employ.

Best regards,

CE