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Excellent care

Posted By Jamewil

"Excellent care"

About: Victoria Hospital / Out of Hours

(as a service user),

Attended out of hours services attached to victoria hospital, a recent burn to my leg had shown signs of infection. All the staff who spoke/attended to me were so caring and professional, especially a ANP (L. R), she was so nice and took her time with me, explaining my treatment, thank you so much.

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Responses

Response from Olivia Robertson, Head of Nursing, Nursing Directorate, Fife Health & Social Care Partnership 2 years ago
Olivia Robertson
Head of Nursing, Nursing Directorate,
Fife Health & Social Care Partnership

Submitted on 28/06/2021 at 19:32
Published on Care Opinion at 19:32

picture of Olivia Robertson

Dear Jamewil,

Firstly thank you for taking the time to post such wonderful feedback for the team and I hope you are making a good recovery.

I am so pleased that your encounter with the Urgent Care Services Fife (Out of Hours Service) was a positive experience and the care delivered to you was caring and professional. I shall make sure that your kind words are shared with ANP LR and the Urgent Care team as the delivery of high quality, safe and effective, person centred care is what they set out to deliver every day.

Thank you once again and the very best of wishes to you

Olivia

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