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Appalling practice and worst service

Story from nhs.uk

"Appalling practice and worst service"

About: Balham Park Surgery

This is by far the worst health care clinic I could recommend to anybody: there is at least a 3-4 weeks waiting to receive a PHONE CALL , and once you get the phone call it always happens during a different time frame that has been given for the appointment! This is extremely frustrating and completely pointless, as nobody can be on call and available for 12 hours waiting for a phone call (if you are lucky enough to receive a call!). Even delivering a message is a chore, with the staff and doctors being completely unreliable and disorganized! Will be looking for a new practice soon as these people really don't care at all about people health and lives.

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Responses

Response from Balham Park Surgery 2 years ago
Balham Park Surgery

Submitted on 22/06/2021 at 13:15
Published on nhs.uk at 22:04

Dear Patient,

I am very sorry that I am unable to address you personally as you have posted anonymously. I would be most grateful if you could contact either myself by email karlie.woods@nhs.net or our Care Coordinator Team Manager, Lorraine Hayles, on her direct line, 020 8772 3330 we will be more than happy to discuss your experience in more detail to understand where our service has gone wrong for you. We have many systems and protocols in place to ensure that all our patients get seen or contacted in a reasonable timeframe. We are currently in the process of changing our system to allow for timed callbacks as we do appreciate that it can be difficult for patients to be available due to work, family or other commitments. We do however need to ensure that staff and patients are kept as safe as possible with COVID cases still rising. I am very sorry you do not feel that you have received an acceptable level of service from us as we are committed to providing the best possible care to our patients, I look froward to hearing from you directly so that we can hopefully come to some sort of resolution for you or at least put some ease to your concerns . Kind regards Karlie Woods

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