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Disappointing

Story from nhs.uk

"Disappointing "

About: The James Cook University Hospital

Nursing staff didn't seem to care. Lacked compassion, interest and understanding. Didn't witness one member of staff wash their hands in the time we were there.

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Responses

Response from The James Cook University Hospital 2 years ago
The James Cook University Hospital

Submitted on 24/06/2021 at 13:26
Published on nhs.uk at 19:58

Good afternoon

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for your experience at the South Tees Hospitals NHS Foundation Trust.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 with further information about which area you visited so that we can make relevant staff aware.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly.

Thank you

Kind regards

Patient Advice and Liaison Service (PALS)

Corporate Services

2nd Floor

Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.pals@nhs.net

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