I have been coming to this practice for almost 25 years and never really had to complain. Over the last few year the reception and telephone staff have become rude. On 11th June While I was wait in excess of 5 minutes another patient came and stood on by the receptionist on the far right, she came off the phone and call the patient over even though I was first.
The receptionist on the far left then came off the phone and nodded to me – no “Can I help you or sorry about the wait”.
I explained that I was here for at 09:30 blood test, she then huffed and called to the other receptionist “He’s here early”. The far right receptionist looked me up and down in an insulting way and said, “tell him to wait outside”. I was shock at her attitude.
The receptionist muttered “You will have to wait outside for 15 minutes” Just Rude sadly this rudeness lets down the whole operation.
"Very Rude Reception Staff "
About: Tollgate Medical Centre Tollgate Medical Centre London E6 5JS
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››