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"Maternity Care"

About: King's College Hospital (Denmark Hill) / Maternity

(as a service user),

Kings College Hospital Maternity Care has been a shambles. I was first seen at 9 weeks, I received my pregnancy notes. My next of kin was incorrect, ethnicity was recorded as black Caribbean, Doctor information incorrect (no clue who this person is), amongst other things. 

I’m now 28 weeks today, 19 weeks later have they only updated my next of kin information. Additionally, I was incorrectly referred for a measurement of my cervix as I was assessed as being high risk for long term labour. This came about because during a routine telephone midwife appointment, I was asked whether I’ve had surgery on my cervix, I said no I’ve had a biopsy taken during a colposcopy but nothing more. Still I was referred to the clinic for assessment and I was advised to take 1 aspirin tablet daily until my due date. At the cervix clinic they said they will measure my cervix today due to the surgery I had. I said I didn’t have surgery. They looked confused, carried out the scan, no issues to corroborate the referral and I was sent away with a report which concluded an incorrect referral. I was written to with an appointment, not sure what it was for. I attended and the member of staff wanted to perform an internal US to measure my acerbic given the surgery I had on it. I refused and explained the situation. Today I had double booked appointments, 10 minutes apart at 2 different locations for 2 separate things. I attended the scan and rescheduled the blood tests for the following week. I received no apologies. When I attended the scan, the staff member said that I was scheduled for a c section. I responded explaining I’ve not discussed this with anyone and not agreed a birth to plan at this stage. They looked confused. They told me, as I’ve had surgery I would need to have a C section. Around and around with the same thing? I’m beginning to think they are confusing me with another patient. Attended a face to face MW appointment, I told them I’m taking aspirin daily, she was confused and asked me why. I thought they should know! I’ve seen a different person every time I’ve had an appointment. No continuity and I feel anxious about having my baby at Kings as they don't seem to pay attention to anything, nobody is accountable and I find them insensitive and rude. I wish I could change to another hospital or something. I have no faith in this hospital. 

I forgot to mention each time I’m written to with an appointment, I never know what they’re for. Do I need to prepare for it? It’s causing stress, anxiety and low mood. It’s my first child and I’m not able to enjoy it as much as I would like. In my opinion, the pandemic is no excuse for any of the above.

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