"Poor practice"

Today I attempted to use the walk-in blood testing service only to be told in a rather offhand manner that this has been replaced by an appointment only service. I was further advised that I could wait and they would attempt to see me but only after dealing with those patients with appointments. After an hour I gave up and left as patients with appointments came and were seen before me. It was evident that I would have to wait an inordinate amount of time through no fault of my own. I could not afford to wait any longer as I had other matters to attend to. Who is responsible for making such an absurd change in a seemingly arbitrary manner? The old system worked perfectly well and over a period of 16 years I rarely encountered a delay. Today the clinics were running late after just an hour. As a Haematology outpatient of many years standing I would have expected the courtesy of a notification of the proposed changes - after all you have details of my postal and e-mail addresses as well as my mobile phone number( which you are happy to contact when you want feedback). I am due to have a procedure at the Garden Suite in Kidderminster (that is another bone of contention) on Friday and this test was supposed to be the precursor to that procedure. If that procedure is jeopardised by this change in procedure you will be hearing from me again!