"Terrible practice "

About: The Gateway Medical Practice The Gateway Medical Practice Northfleet DA11 8BZ

Posted via nhs.uk 2 years ago

Waited over half hour on phone to be told no appointments and pharmacy can call you next week. Seriously!!!!!!!
I’m in pain with arthritis.
Wednesday only day off as I work mornings 6 days a week.
What a waste of time this surgery is.

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The Gateway Medical Practice

Submitted on 17/06/2021 at 08:46

Published on nhs.uk at 20:32

Thank you for your comment. I am sorry to hear you have had this experience. We value all comments and use them as a way of improvement the service we provide. We are aware how busy our phone lines are at present. We have recently welcomed three new receptionist to our team. We are hopeful that this will reduce waiting times on our telephones. We have new clinical staff joining us in August, this will increase our appointment availability. We do have e-Consult, which is available on our website - www.springheadhealth.co.uk Thank you

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Terrible practice

"Terrible practice "

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