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Line is always busy

Story from nhs.uk

"Line is always busy "

About: Silverlock Medical Centre

I'm sorry to complain but I had enough.

I'm trying to book an appointment and I'm waiting more than

25 minutes in the line !!!! I used all my lunch break to try to book my appointment.

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Responses

Response from Silverlock Medical Centre 2 years ago
Silverlock Medical Centre

Submitted on 29/07/2021 at 15:54
Published on nhs.uk at 17:39

Dear Patient,

Thank you for taking the time to provide us with feedback. I am sorry your experience was not a positive one.

I'm sorry that you were unable to speak on the phone to a receptionist to book an appointment. I will feedback to the admin team at our next practice meeting so they are aware. We are constantly reviewing our telephone lines to ensure each call is answered in a timely manner.

If you would like to discuss this concern further, please feel free to contact me on 02072374091.

Kind Regards,

Elliott Hyde

Practice Manager

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