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Appalling telephone service

Story from nhs.uk

"Appalling telephone service "

About: De Parys Medical Centre

After being in the queue to make an urgent appointment for 50 minutes and being number 1 for about 5, I was then notified there was too long a queue and to try later. The call promptly ended and when I tried again couldn't even join the queue. Am furious as we are trying to arrange a blood transfusion for my mother. Seriously thinking about a new practice as this is becoming a common problem.

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Responses

Response from De Parys Medical Centre 2 years ago
De Parys Medical Centre

Submitted on 14/06/2021 at 23:28
Published on nhs.uk on 15/06/2021 at 11:40

Dear Patient (Mark). Thank you for taking the time to provide your feedback. The volume of calls has risen considerably and we are trying our best to deal with the increased demand by recruiting into our Patient Support Team. However we appreciate how frustrating your experience must have been and offer our apologies. If you have still not been able to access medical attention for your mother please use our E-Consult facility on our website or email thedeparysgroup@nhs.net and mark it for my attention.

Janet Griffin

On Behalf of The De Parys Group

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