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Difficulties making an appointment

Story from nhs.uk

"Difficulties making an appointment"

About: Queenswood Medical Practice

Having received a message from my Dr to book an appointment, I have been unable to do so. On a number of occasions the switchboard has been engaged. I was able to get through today and after a 23 minute wait got through. I was offered an appointment in 18 days time which, due to holiday commitments was unable to accept. I was then advised to 'phone back next week' so I could book a later appointment in July. I have had great difficulty arranging to see a Dr at this practice which makes for a frustrating patient experience.

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Responses

Response from Queenswood Medical Practice 2 years ago
Queenswood Medical Practice

Submitted on 28/06/2021 at 11:03
Published on nhs.uk at 15:24

Dear Mark, we are sorry for the inconvenience caused. We are aware of the problems with our phone lines and are working with our phone provider to get the issues resolved soon. A few members of our team have attempted to contact you via telephone to reschedule this appointment at a suitable time for yourself but they have been unsuccessful. Our team will attempt to contact you again to book this appointment for you. Kind Regards, Operations Manager

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