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"Being let down once again"

About: Community Forensic Services / Nottinghamshire MBT Service

(as a service user),

So let down. I understand the pandemic has disrupted services but this shouldn't alter the amount of group therapy given. Using the pandemic as an excuse to cut out months at the end of my group therapy because you thought I needed support then rather than later is unacceptable.

I wasn't given the option to make the decision for myself in my care. I had no choice I had to take the phone calls. If I had the choice I would've waited for group therapy to start rather than having to take one to one phone calls as part of my group therapy time scale. If I was told that those phone calls would be taken off the end of my group therapy and if I was given the choice I would've waited for group to start. Those phone calls really should've been classed as support calls rather than group MBT.

I have waited years for this personalised therapy, I only get one chance in my lifetime to access it. Yet you have cut my time short by months. I now have to sit in group therapy listening to my therapist say to the new starters that they will have a "full year of group therapy to explore their difficulties. " Hearing those words was like a dagger to my heart. You chose to end my therapy on the most unluckiest day of the year. Also just before my birthday. I also found out that I'm the first person to leave the group even though we all started together. Do you know how that all feels? Seems obvious to me that no thought has gone in to thinking about the individual, me. How all this would make me feel.

I was also told I was going to get an Autism assessment. I've not heard anything so I guess this is no longer going ahead. I was told this assessment would help see if I have Autism or other mental health disorders as it is looking like I have more than BPD. Now I feel all this research has stopped because of how soon you are making me leave as there is not enough time now. I had high hopes for getting the treatment time needed but you didn't give it me. You can't alter treatment because of a pandemic especially when this treatment is a one off access. I understand that the pandemic put a hold on things that's fine but to take away group therapy time is unacceptable

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Responses

Response from Louisa Hagan, Service Manager, Community Forensic Services, Nottinghamshire Healthcare NHS Foundation Trust 2 years ago
Louisa Hagan
Service Manager, Community Forensic Services,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 15/06/2021 at 17:50
Published on Care Opinion at 17:50


Thank you for posting this and sharing your thoughts and experiences of accessing our service. I am sorry that you are feeling let down, this was not our intention when we made the decision to formally re-start therapy following the therapy pause in response to the pandemic.

I am curious about how this decision was shared with you and your contribution to this discussion so I will look into this further. At the time, and still now, we are working in an ever changing situation which has impacted on our decisions and plans for treatment. This has meant we have had to make decisions and plan treatment when things around us were so uncertain, weighing up the needs of service users when navigating what was, and is, an unprecedented situation.

We are keen to learn from this and understand the impact of the decision we made so that we can use this to inform our practice, so again thank you for sharing.

I believe we have a meeting planned to discuss this in the coming weeks, so we look forward to meeting you then. If this is not the case, please do get in touch with myself or Clare Lloyd (Clinical Team Leader) on 0115 8760162

Best wishes, Louisa Hagan - Operational Team Leader

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