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"Thank you - superb care"

About: Imperial College Healthcare NHS Trust

I was taken to Charing Cross Hospital with Coronavirus and, after a day, transferred to Hammersmith Hospital. Heartfelt thanks to everyone - the ambulance staff, the nurses and doctors and support staff - for their kindness, efficiency, patience, discretion and care. They put their lives on the line in order to help others, and they do it with a smile and cheerfulness. Such dedication deserves unlimited appreciation. The treatment I received could not have been better.

At both hospitals, the nurses ensured that each individual was cared for in the best possible way. On the ward I was in at Hammersmith there was a lady who could not communicate very well, and they took time to put ribbons in her hair and played music which made such a difference for her. They ensured that those who could do nothing for themselves were cared for wonderfully. I was not very ill, but they still checked on me frequently and ensured that I did not need anything.

The followup after I left hospital was also excellent.

In many countries people pay a very high price for basic medical insurance and the treatment is not always as good.

The value of the NHS is incalculable and it must be preserved. It is a wonderful service. Don't ever let it go!

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Responses

Response from Imperial College Healthcare NHS Trust 2 years ago
Imperial College Healthcare NHS Trust
Submitted on 11/06/2021 at 14:23
Published on nhs.uk at 20:45


Dear Sender

Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to hear that you had such a good experience with the teams at Charing Cross & Hammersmith Hospitals. I will be happy to forward your positive feedback to the relevant senior management. I am going to need some more information, if you don' t mind. If you would like to contact me with your name and date of birth and I will be more than happy to put your name to the positive feedback. I will need your details to find you on our system and locate the areas in which you were a patient. My email address is john.ward22@nhs.net.

Again, many thanks for your very kind words. I am sure management and all staff concerned will be very happy to hear of your experience.

Many thanks and kind regards

John

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