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Terrible , disinterested doctors

Story from nhs.uk

"Terrible , disinterested doctors"

About: Portchester Practice

My mum went to doctor about 3 months ago after feeling really unwell with puffy face / neck for about 7 weeks ( only goes if really ill) she was told couldn’t find anything , properly viral come back in about 6 weeks if no better, which she did with symptoms twice as bad and feeling even worse with disturbed vision too,yes they have done blood tests , referrals, started on meds, which she wasn’t even explained what for, had to get information from pharmacist, had one. All just say next script would be done to increase meds and inform of referral to eye hospital. Has had no further call to see how she is doing, she is feeling ill , if not worse and does not want to call to arrange to see doctor again as feels that no one is interested and has no faith in them. It’s a shame this used to be a fantastic surgery, used to be under them myself many years ago, but the last 4 years it has just deteriorated. What has happened to the patient matters and the person is treated with respectable and care as a individual , not just a body walking through door or on phone.

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Responses

Response from Portchester Practice 2 years ago
Portchester Practice

Submitted on 23/06/2021 at 15:54
Published on nhs.uk at 22:22

It is disappointing that the writer of this comment has chosen to use this system to express their dissatisfaction rather than contact us directly. As an NHS organisation that strives to provide the best care we can, within the limitations of the resources we have, we welcome feedback from patients, or their relatives, when it is felt that we have not achieved the high standards we aim for. This enables us to review the care we have given and make improvements if deficiencies are identified.

It is stated that a GP has seen this patient twice, and we have carried out blood tests, started treatment, and referred to a hospital speciality for an outpatient appointment. Our GPs always involve patients in their care decisions, and it would have been explained what the medication was for. Sometimes it is quite difficult for patients to take all of this information on board, so it is the role of the pharmacist to answer questions about new medications.

Our GPs will arrange follow up consultations when clinically required. It is likely that it was expected that the medication given would control the condition until seen by the hospital specialist. Due to the unprecedented demand on the NHS at present, unfortunately we do not have time to routinely contact all patients on treatments who are awaiting a hospital appointment. If a patient feels their symptoms are worsening and they require further assistance we have a very good access system by telephone (or online consultation) to enable further contact with a GP.

I would like to encourage the writer to contact the surgery directly so that we can ensure her mother is offered any additional care that is needed.

Dr Alison Ashworth

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