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"Far from great"

About: Priory Medical Group

This is a brilliant surgery... If you are healthy and don't need them. If you do, different story. Trying to book an appointment is almost comical. Online, there are so many options to tick that I feel there is an AI there ready to diagnose me. Then, you (may) get a callback, most likely from a receptionist that would have to assess how urgent is the care required. You finally see somebody, after a couple of weeks. I have knee pain from arthritis, but there is no chance of surgery since I am a smoker ( as far as I know its not a knee transplant), and I have been told that straight to my face. Injections? I am probably past that, same reasoning for refusal. But feel free to get in touch... And exercise. Unfortunately, my body tells me otherwise, and in order to cope with a job that requires me on my feet, I have become sedentary, because of the constant pain, whether I am walking, going up or down the stairs or lying in bed. It took 1 year for a folow up after I have been sent to an MRI. Apparently my GP left. So, don't count on systems and procedures that insure continuity.

I wish I had a better review, but, with the kind of pain I am in only a cigarette will calm me down (I don't like painkillers).

Stay healthy.

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Responses

Response from Priory Medical Group 2 years ago
Priory Medical Group
Submitted on 09/06/2021 at 16:10
Published on nhs.uk at 19:31


Hi,

Sorry to hear that you have not had a positive experience with trying to access an appointment.

Our online system collates a wealth of information from you in order to provide the clinician with the best possible preparation prior to your contact. If the online form is not for you, remember that our call centre remains fully operational so do make use of our call handlers if you prefer.

To clarify, our reception teams do not make the decision as to the urgency of the issue.

Regarding your clinical care, if we can provide any further assistance please do contact us. We do genuinely want to help. You can contact us via online, phone or by emailing our complaints team with your personal details for a full review of your care. All contact information can be accessed via our website.

We wish you well and thanks again for taking the time to feedback.

Team PMG

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