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"I can not praise the team highly enough"

About: Bromley Healthcare / Falls and fracture prevention service Princess Royal University Hospital / Trauma and orthopaedics

(as a service user),

I fell on two occasions in 2020 and broke my lower left arm  - both bones.  After I came out of plaster and completed the 3 Zoom sessions of physiotherapy with my local hospital trust, my GP referred me to the Falls & Fracture prevention team.

Initially I was assessed by telephone by Angela and referred for a bone mineral density scan - Angela promptly followed the results up and wrote to my GP recommending medication for osteoporosis that the scan had identified.  She then arranged for the Bromley F & F team get in touch. 

At a time when I can not even see my GP, Laura, a physiotherapist in the team, visited me at home, did a thorough assessment, identified that I suffered from a benign vertigo, and carried out a manipulation that has greatly improved matters. 

I was then contacted for the supporting 12 week exercise programme on Zoom, yet Tracey visited me at home to take me through the exercises I would be doing in the Zoom class - and came back at the end of the programme to assess the progress made.

 I can not praise the team, including Joan, highly enough, a GREAT TEAM! who rebuilt my confidence and took seriously things like my dizziness, that had been dismissed at my hospital trust as not being relevant.

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 2 years ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare
Submitted on 10/06/2021 at 12:33
Published on Care Opinion at 12:33


Dear Encryptionkz74,

Thank you for taking the time to provide feedback of your positive experience of the Falls Service. I am sorry to hear you broke your arm, and hope you are recovering well.

I will forward your comments on to the Falls team, who I am sure will appreciate your kind words.

With best wishes, Sharon

Sharon Cranfield, Patient Experience Lead, Safer Care Team

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