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Care Opinion

Excellent standards of care

Posted By Elgibson

"Excellent standards of care"

About: The Ulster Hospital / Craig Ward (Paediatrics) The Ulster Hospital / Emergency Department The Ulster Hospital / Fracture Trauma Team The Ulster Hospital / Theatres / Recovery

(as a parent/guardian),

My little girl broke her femur and the care she recieved in the ulster hospital Dundonald was exemplary.  Honestly from going through a and e and the x Ray dept. To the wonderful caring attentive staff on Craig ward, the theatre staff anaesthetist and of course her wonderful orthopaedic consultant.  The care she recieved was wonderful.

All the staff were amazing but I must mention the cleaning staff who I watched clean the bay we stayed in and not one spot was missed, it was gone over with a fine tooth comb and give me huge confidence in these times staying in hospital.  The cleaners are sometimes forgotten hero's

The whole stay in the hospital, which was stressful as you can imagine, was made slightly easier by these wonderful staff 

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Responses

Response from Jennifer Nicholson, Lead Nurse - Emergency Care, Emergency Medicine - A&E, South Eastern Health and Social Care Trust 2 years ago
Jennifer Nicholson
Lead Nurse - Emergency Care, Emergency Medicine - A&E,
South Eastern Health and Social Care Trust

Submitted on 08/06/2021 at 19:01
Published on Care Opinion at 19:01

Hi Elgibson

Thank you for your review of your experience with your daughter during in the Emergency Department part of her journey.

I am delighted to hear it was positive and the care she received made it a little less stressful for you during what must have been a very anxious time for you both.

I hope she is recovering well and wish you both all the best in the future.

Kind Regards

Jenny

Interim Lead Nurse ED

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Response from Gillian Coffey, Governance Facilitator, Surgery - Anaesthetics, Theatres & ICU, South Eastern Health & Social Care Trust 2 years ago
Gillian Coffey
Governance Facilitator, Surgery - Anaesthetics, Theatres & ICU,
South Eastern Health & Social Care Trust

Submitted on 09/06/2021 at 09:11
Published on Care Opinion at 15:43

picture of Gillian Coffey

Hi Elgibson,

Thanks for taking the time to tell us of your recent experiences with your daughter, I'm sure it was very difficult for both her and your family.

I am very pleased to hear she had such a positive experience with the Theatre staff and the Anaesthetic team. I know they will appreciate the lovely feedback.

I hope your daughter has a speedy recovery!

Gillian

Interim Governance Facilitator Surgery

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Response from Teresa Mungur, Clinical Manager Acute Paediatrics and Neonatology, Woman & Acute Child Health, South Eastern Health & Social Care Trust 2 years ago
Teresa Mungur
Clinical Manager Acute Paediatrics and Neonatology, Woman & Acute Child Health,
South Eastern Health & Social Care Trust

Submitted on 09/06/2021 at 14:48
Published on Care Opinion at 15:44

picture of Teresa Mungur

Hi Elgibson.

Thank you so much for taking the time to provide this lovely feedback.

I am delighted your experience and that of your daughter was positive one.

I will pass on your kind words to all the staff on Craig Ward including our amazing cleaning team.

Please pass on our very best wishes to your daughter.

Teresa

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Response from Emma Service, Ward Sister, Woman & Acute Child Health - Childrens, South Eastern Health & Social Care Trust 2 years ago
Emma Service
Ward Sister, Woman & Acute Child Health - Childrens,
South Eastern Health & Social Care Trust

Submitted on 10/06/2021 at 09:04
Published on Care Opinion at 14:14

Hi Elgibson

Thank you for taking the time to tell us about the experience you and your daughter had in Craig Ward. I am so glad to hear that the care she received was positive and made what can be a very stressful time less so.

This feedback is very much appreciated by both the nursing and the cleaning team with whom I've shared this.

I hope your daughter is recovering well.

Best wishes

Emma

Ward Sister Craig Ward

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