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Treated me with respect

Posted By Ali1959

"Treated me with respect"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / General Surgery Aberdeen Royal Infirmary / Surgical HDU Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Having became very ill with Gall bladder infection. I was taken via ambulance too Aberdeen Royal Infirmary Emergency department and treated in resuscitation to stabilise my condition.  Then moved to Critical care ward 106b where a drain was inserted to my gallbladder, from there onto surgical high dependance ward 217.  Then moved down to ward 206.

Starting from the ambulance crew through all of the medical, nursing and support staff, I can not praise them or thank them enough for the care, compassion, efficiency and professionalism.  Every single one I met introduced themselves treated me with respect, always helpful and willing to answer all my questions with a smile.

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Responses

Response from Jane Taylor, Senior Charge Nurse, Surgical High Dependency Unit, NHS Grampian 2 years ago
Jane Taylor
Senior Charge Nurse, Surgical High Dependency Unit,
NHS Grampian

Submitted on 08/06/2021 at 16:33
Published on Care Opinion at 17:02

Dear Ali1959

I am delighted to hear your experience from ambulance to ward was such a positive one. We always want to treat all our patients with care, compassion, efficiency and professionalism and I am delighted to hear we are achieving this. I will make sure your feedback is shared with the team in Surgical HDU Ward 217 they will appreciate your kind words.

I hope your making a good recovery and stay safe.

Many Thanks

Jane Taylor (SCN SHDU)

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Response from Euan Esslemont, Deputy Regional Director - North Region, Scottish Ambulance Service 2 years ago
Euan Esslemont
Deputy Regional Director - North Region,
Scottish Ambulance Service

Submitted on 08/06/2021 at 16:53
Published on Care Opinion at 16:53

Dear Ali1959,

Thank you for taking the time to get in touch through Care Opinion.

I am sorry to hear of your falling unwell in connection with a gall bladder problem. I am aware that this must have been extremely painful and distressing at the time, but I do hope that you are making a good recovery.

I am pleased to read that you were well looked after by the ambulance crew and in particular that you used words like care, compassion and professionalism to describe your experience.

I would like to ensure that we pass on your feedback to our crew and to allow us to identify your call on our system and then the crew who attended to you, can I please ask that you call our admin team on 01224 812200 to pass on some further detail?

Thank you again for getting in touch.

Kind regards,

Euan..

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Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian 2 years ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian

Submitted on 09/06/2021 at 13:59
Published on Care Opinion at 13:59

Dear Ali1959,

Thank you for taking the time to write about your experience.

Sorry to hear that you had to attend the Emergency Department. I will ensure your kind words are shared with the team and know they will appreciate it.

Hope you are recovering well.

Take care

Julie

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Response from Fiona Carnegie, Senior Charge Nurse, Surgical Division, NHS Grampian 2 years ago
Fiona Carnegie
Senior Charge Nurse, Surgical Division,
NHS Grampian

Submitted on 10/06/2021 at 12:38
Published on Care Opinion at 14:19

Dear Ali1959

Thank you for taking the time to provide us with positive feedback.

I have shared your feedback with the team on ward 206 who are grateful to have their hard work recognised.

Wishing you a speedy recovery.

Thanks again

Fiona

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