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Care Opinion

Telephone advice from Continence team

Posted By Woman61

"Telephone advice from Continence team"

About: Norfolk Community Health and Care NHS Trust

(as a service user),

I was preferred to the Continence team by my practice nurse. I was given a telephone appointment with Rebecca  from the Continence team. Rebecca was excellent in every way. She had a very friendly, approachable manner, phoned punctually, listened carefully to my situation and gave clear, detailed and useful advice and information. This was followed up with leaflets through the post which arrived within 48 hours. Rebecca also gave me a follow up call a few weeks later to see about my progress. The advice she gave me has made a real practical difference to my life and I am very grateful to her.

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Responses

Response from Amanda Hendrey, Patient Safety and Experience Coordinator, Norfolk Community Health and Care NHS Trust 2 years ago
Amanda Hendrey
Patient Safety and Experience Coordinator,
Norfolk Community Health and Care NHS Trust

Submitted on 04/06/2021 at 16:33
Published on Care Opinion at 16:42

Thank you for taking the time to share your review and your experience with the Continence team, and Rebecca. It's great to hear that you have had such a good experience.

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