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"HIV stigma at GP surgery"

About: General practices in Lanarkshire

(as a staff member posting for a patient/service user),

I attended my GP surgery  at the recommendation of my HIV consultant because he was concerned I may be pre-diabetic. I was then advised that the GP surgery would need to take blood samples from me to run some more tests. However, when I was handed the paperwork related to this blood test by the nurse, I noticed that there was a large yellow sticker on it which said ‘DANGER OF INFECTION’, on top of which the nurse was going to write ‘HIV positive’. I asked why they needed to do this and was told it was so the nurse taking my blood would be aware that they should be careful with my blood.

As you can imagine, this was very upsetting for me – this is very stigmatising behaviour on the part of my GP surgery and shows a lack of understanding of HIV, and of how to work with people living with HIV. I was so upset that I didn’t go through with giving a blood test and considered disengaging from NHS services altogether, including for my HIV care, because I was so shocked that I had been treated this way. I feel my GP surgery needs to receive training on working with people living with HIV so that they stop this practice immediately, and no one else is made to feel like I felt that day.
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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 2 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 03/06/2021 at 10:57
Published on Care Opinion at 10:57


picture of Lesley Mallon

Dear crf07

Firstly many thanks for sharing your experience on care opinion relating to your attendance at your GP practice for blood tests. I was very sorry to read how you were made to feel during your consultation and I would offer my sincere apologies for the upset caused.

Unfortunately, GP’s are independent contractors and are responsible for investigating and responding to any concerns a person may have about their service; they are not registered to respond directly to feedback through Care Opinion. I would therefore invite you to contact the Practice Manager if you would like a direct response about the service you experienced.

Best wishes.

Lesley

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