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Excellent care and attention

Posted By Brea14aoife14

"Excellent care and attention"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / General Surgery (Ward 5)

(as the patient),

Sunday 9. 5. 21 I was taken to Hairmyers after my husband and I were involved in an RTA. I would like to thanks all staff from paramedics, Doctors Nurses, Auxiliaries, cleaners etc for the care and attention I received. A& E for their professionalism in comforting me and helping to calm me. Then taken to High Dependcy Ward for 2 days and finally to Ward 6 Room 10. Everyone was so professional and caring and made my time in hospital a good  experience.   I have always held NHS staff in high regard and my experience has only reinforced this. I would like you to pass on my thanks to all the staff in the wards I mentioned.

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 2 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 04/06/2021 at 11:06
Published on Care Opinion at 11:06

picture of Rick Edwards

Dear Brea14aoife14,

Sorry to hear of your recent accident.

The hospital staff will be delighted to receive such positive feedback from you and it will be my pleasure to share it with them.

It's really gratifying for staff to receive recognition for their hard work and professionalism and as you've mentioned above, there is a huge team involved in the delivery of safe healthcare.

Thank you for taking the time to get in touch and on behalf of the team I'd like to wish you well with your ongoing recovery and recuperation.

Kind regards

Rick

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