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Kind, informative and expert

Story from nhs.uk

"Kind, informative and expert"

About: Good Hope Hospital

I had to have a gastroscopy and colonoscopy. I had not had either procedure before and I found each member of Staff to be welcoming, kind and informative about what to expect. During the procedures I was closely observed and treated with consideration and guidance. The team made an uncomfortable procedure as comforting as possible and I am very happy with the levels of care and commitment, certainly in that Department.

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Responses

Response from Naomi Hill, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 2 years ago
Naomi Hill
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 04/06/2021 at 10:16
Published on Care Opinion at 10:16

Thank you for taking the time to post such lovely comments regarding your recent patient experience at Good Hope Hospital.

All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the Senior Management Team for Gastroenterology so that they can share it with the staff. Once again thank you for taking the time to post your feedback, it is greatly appreciated.

Kind Regards

Patient Experience Team

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