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Left without a social prescriber and the stair lift they wer...

Posted By encryptiondk63

"Left without a social prescriber and the stair lift they were arranging"

(as a service user),

Our social prescriber managed to get 2 Charities to provide a stair left however sadly without warning we received a letter saying she was  no longer wasn't assigned to the person I care for.. We still haven't got a stair lift due to no socket at top of stairs. Council won't fit a socket nor social services so again we're back to square one.

We didn't know our social prescriber wasn't permanent and really would have appreciated being more informed. It's very difficult going to work and coming home looking after someone. All w ever asked for is to have some benefits help so I can afford to lessen my hours therefore enabling me to have more time to be a carer. To be honest I feel very let down and still we are no further forward with the stair lift. 

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Responses

Response from Mandy Willis, Social Prescribing Team Leader, Doncaster Social Prescribing, South Yorkshire Housing Association 2 years ago
Mandy Willis
Social Prescribing Team Leader, Doncaster Social Prescribing,
South Yorkshire Housing Association

Submitted on 01/06/2021 at 20:11
Published on Care Opinion on 02/06/2021 at 11:55

I am really sorry to hear that your recent experience with social prescribing has not been a positive one for you. Thank you for taking the time to feedback as this is extremely helpful for us to build a better service.

Social prescribing is only a short term service connecting people into service/organisations/groups that may be able to help them.

If you would like to ring your advisor, I am certain that they would be pleased to chat through your situation and look around to see if there is any further available support out there, that you could access.

I have also included the telephone number for Citizens Advice below as they will be able to help with benefits information and are very experienced in this area.

Citizens Advice Doncaster Borough Adviceline number: 0808 278 7955 Adviceline national number: 0800 144 8848

I hope that you are able to find the help and support that you are looking for to resolve some of your current difficulties. We would be available should you wish to contact us and look forward to having a conversation with you.

Thank you

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