"Still waiting for a response from the single point of access"

I have previously posted my story on here, but I have continued to have a negative experience with the Sheffield single point of access (SPA) and the NHS complaints department. 

After being referred for a psychological assessment in 2019, and later being referred for an ADHD assessment in the same year, I was removed from the waiting list for the initial assessment I was referred to. Over the next year and a half I made multiple attempts to reach out to the SPA to get some answers and when I wasn’t outright ignored, I was met with indifference from the staff.

Last year I began using an advocacy service to try and get the issues resolved and in December of 2020 I submitted a complaints letter outlining how the system has failed me. It took several months for me to be contacted, the first contact actually made to me by anyone was an email from a senior member of staff at the SPA, in which every single point of information about my situation was incorrect.

It was claimed that I had simply emailed the SPA requesting a psychological assessment when I had in fact asked my GP to refer me for this. It also said that I am still on the waiting list for an ADHD assessment, which is redundant as I was diagnosed through another service in November of 2020. I outlined this in my complaints letter. 

I responded to this email outlining the mistakes and have yet to receive a response. This initial email was on 23/04/2021, I replied on the same day and again on 07/05/2021 but have yet to hear back.

Since 2019 I have been trying to reach out to the SPA for help, information and support and have been failed time and time again.