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"Great practice "

About: Claremont Clinic

Never had any problems, receptionists are always kind and helpful, all doctors I've seen are amazing and show proper care towards their patients. Although the nurse needs to be mindful, got recommended to start weight management out of nowhere, I was not there for anything to do with that nor did I ask or ask for advice. We have been in lockdown for a while and it's been hard for everyone and being told that isn't very comforting in my opinion especially when your not even there for that. I understand the motive behind it but it does leave you feeling disheartened when your leaving.

Not complaining, just needs to be more mindful of how patients feel hearing that

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Responses

Response from Claremont Clinic 2 years ago
Claremont Clinic
Submitted on 28/05/2021 at 11:54
Published on nhs.uk at 13:15


Thank you for your feedback. We apologise that you felt disheartened, and it was not in our intention for this to occur. We have discussed and shared your comments with the team and we value your input so that we can continue to provide good quality services by taking into account patients feedback.

The weight management programme is the local authority initiative working jointly with the General practice surgeries. This is to raise health promotion awareness opportunistically of the services available to all patients and we are asked to offer this during any patient consultation/contact.

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