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"Access to pain relief for a broken leg"

About: Whipps Cross University Hospital / Accident and emergency Whipps Cross University Hospital / Trauma and orthopaedics

(as a service user),

I had a badly broken leg during accident and ended up in Whipps Cross. A&E staff was helpful and knowledge and from then it was a disaster one on a top of another.  

On the ward they messed up my drug chart. When I ask for painkillers I have to wait  12 h to get anything. Disaster when you think I had broken leg in 3 places. After surgery the cast was causing problems. Although I told them on the Sunday because I was already been in pain no one did anything. It felt like no one cared.

I said the pain is getting worse on the Monday morning when the consultant came. Nothing done until 8pm when they finally cut it open to release a pressure. Two days and 2 nights in pain and no one seemed to care.

On a discharge they gave me only paracetamol to help with pain.   I couldn't believe it. When I question on it I was told its a doctor decision not the nurses. When I ask to talk  to doctor any one. Nurse told me there is no one. I couldn't believe there is no doctor at 6pm in whole hospital. From my experience I cannot recommend this hospital.

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Responses

Response from Theresa Agyekum, Senior Complaints Officer, Barts Health NHS Trust 2 years ago
Theresa Agyekum
Senior Complaints Officer,
Barts Health NHS Trust
Submitted on 26/05/2021 at 16:32
Published on Care Opinion at 16:32


Dear Martapal2003

Thank you for taking the time to contact us with your feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquires will be shared with you. We would therefore like to request that you contact our PALS team on site with your details-wxpals.bartshealth@nhs.net or telephone 0208 535 6438.

Thank you

Kind regards

Central Complaints

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