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"kind, compassionate staff and a very efficient…"

About: Royal Free Hospital

I had to have 2 cystograms in March, the second under GA. I was very reassured by the covid safety checks put in place and felt that the staff had a good grip on infection prevention.

Every staff member that I spoke to or saw in person was professional, kind, caring and put me at ease. I was very impressed by the urology team and would recommend their care.

I also had an ultrasound scan in imaging, the sonographer was personable and very professional, her kind manner immediately put me at ease.

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Responses

Response from Royal Free Hospital 2 years ago
Royal Free Hospital
Submitted on 14/03/2022 at 09:55
Published on nhs.uk at 09:58


Dear D Hopkins,

Thanks for taking the time to share your experience with us and please accept our apologies for the delay in acknowledging your feedback.

It's lovely to read that you found the staff members inthe urology team who cared for you and the sonographer to be professional, kind and caring.

We'll share your comments with the teams.

With best wishes, the Patient Experience Team

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