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"Wonderful experience in the midst of a Pandemic"

About: Downe Hospital / Midwifery Unit Maternity care / Ante-Natal Clinic Maternity care / Delivery Suite Maternity care / Post-Natal wards (E and Johnston house) Maternity care / Theatre

(as a service user),

I just wanted to take time to thank the staff of Royal Jubilee Maternity Hospital in Belfast for their outstanding care and service. From my initial 12 week scan and booking appointment with a lovely midwife Shauna and consultant Niamh to our amazing birth experience via c- section and our post natal care in Johnstone House we could not give high enough praise or enough thanks to all of the staff that we encountered. Providing such a positive experience which made us feel safe and reassured throughout is no easy feat at the best of times but in the midst of the nightmare of covid and and all of the additional stress that brings it was simply amazing. I will never forget any of the wonderful people who looked after me and my baby in ante natal care and post natally. The continuity of care was outstanding and the genuine care shown by all meant so much. We are so unbelievably lucky to have this outstanding service available to us. We also had excellent ante natal and post natal care from the wonderful midwives at the Downe Hospital again they created a calm and safe environment and their post natal care was second to none. It made such a difference to our first weeks. Their kindness and support will never be forgotten. Thank you all so much. 

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Responses

Response from Stephanie Wilson, Midwifery sister, Delivery Suite, Royal Jubilee Maternity Hospital 2 years ago
Stephanie Wilson
Midwifery sister, Delivery Suite,
Royal Jubilee Maternity Hospital

Manage delivery suite . Looking after mothers,families and midwives

Submitted on 21/05/2021 at 17:18
Published on Care Opinion on 22/05/2021 at 12:12


Dear Elaine K

My name is Stephanie Wilson and I am a sister on Delivery Suite RJMH.

Thank you so much for taking time to share such a heart warming story. I am so delighted that your care was such a positive experience and you felt so safe and reassured while in hospital. Feedback is important for us all and a vital tool in how we plan care for our mothers and babies and I will certainly share your comments with Niamh, Shauna and the staff of theatre and Johnston house.

Best wishes to you and your family and once more thank you for your lovely comments.

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Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 27/05/2021 at 14:19
Published on Care Opinion at 14:19


picture of Conor Campbell

Hi Elaine K

Great to hear that your care was really good at Downe Hospital and Royal Jubilee Maternity.

Best wishes to you and your baby.

Best regards

Conor

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