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Care Opinion

Talking me through it all

Posted By eridanusxd46

"Talking me through it all"

About: District Nursing / Cityside, Derry/Londonderry

(as a service user),

I contacted the community stoma nurse as I was concened about bleeding from my stoma - she gave me an appointment on the same day as I explained I was very anxious and couldn't get the bleeding stopped. She treated the area, explained what it was and more importantly what it wasn't - I had bowel cancer last year and panicked when I saw the blood on my stoma. I was so relieved I could've hugged her but couldn't because of covid. I saw this leaflet at the health centre and wanted to convey my relief and appreciation - Thank you so much Fiona, for seeing me so fast and taking the time to talk me through it all.

This service is so appreciated, don't know what I would do without it.

Thanks to Fiona and the service.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 25/05/2021 at 14:07
Published on Care Opinion at 14:07

picture of Vi Gray

Hello eridanusxd46

Thank you for the feedback which I have shared with Fiona.

Hi Vi, that is such a lovely opinion to hear- it sums up our mission and aims: to offer timely advice/treatment/intervention, alleviate anxiety regarding stoma care and easy access for patients to contact a Stoma Nurse. I remember this patient and her relief on the day that the bleeding was not a sign Cancer had returned. I love my job as it allows me to share and work in partnership with patients.

Kind regards

Fiona

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