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Complaint

Story from nhs.uk

"Complaint "

About: The Royal London Hospital

I was admitted for having 2 epileptic seizures in 1 night. When I woke up, I asked the staff in the hospital questions and the only response I got was the paper work is being sent to your Gp. They did not even tell me where I was, nothing at all. I found out on Dr iQ I have other things wrong with me from my visit to the hospital that day that no one told me about. I'm trying to ring the hospital and the receptionist keeps on dropping my call. I don't know what to do, who to contact

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Responses

Response from The Royal London Hospital 2 years ago
The Royal London Hospital

Submitted on 19/05/2021 at 08:24
Published on nhs.uk at 15:18

Dear Maryke Van der Walt

Thank you for taking time to contact us with feedback. We are sorry to learn of your experience which fell below the standard that we would expect. The team in the Family Contact Centre will be able to assist you further with this. Please provide them with your contact details and a summary of the issue you would like to be taken forward via email to bartshealth.familycontact@nhs.net. Alternatively you can call them on telephone 0203 594 2040.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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