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"Brilliant AMU and cardiology"

About: Norfolk & Norwich University Hospital

Following an urgent GP referral I was admitted. Throughout I found all staff painstaking, cheering, courteous, reassuring, informative, kind and caring. Explanations of procedures and medication were very clear. At no point did I feel that I was kept waiting. Food was appropriate, good and timely. The cleaner was thorough and cheerful.

My treatment seems to have managed my condition, making me appreciate how unwell I had become and how much the improvement to my quality of life could be in a short space of time.

Tricky patients and situations were handled admirably, and compliant patients were not overlooked. A hallmark of commonsense was evident.

This was my first experience on being an inpatient since 1966, and I was amazed.

I'm a very grateful recipient of such wonderful care.

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Responses

Response from Sarah Lynam, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 2 years ago
Sarah Lynam
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 18/05/2021 at 14:42
Published on Care Opinion at 14:42


Hello

Thank you so much for taking the time to leave a review on Care Opinion, your kind words will be passed onto AMU and Cardiology, receiving thanks such as yours really does help to boost staff morale here at the hospital.

Thanks again

Sarah Lynam

PALS and Complaints Manager

NNUH

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