"Lack of telephone answering"

Posted via nhs.uk 2 years ago

My husband has now spent nearly a week off and on trying to speak to someone re his prescription. He works so only has a limited window in which to ring. No-one is answering the calls. He has got down as far as No 1 in the queue, then shoots back up to 3. The service at this medical centre is dire, the receptionists are nothing but rude. It’s about time someone in authority sorted this utter shambles out.

More about:

back

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Sandwell and West Birmingham Hospitals NHS Trust

Submitted on 26/08/2021 at 11:49

Published on Care Opinion at 11:49

Thank you for notifying us about your experience at Neptune Health Park and apologies for the delay in responding to your review. SWB do operate a number of services at the centre and there are also other health services based within the building. If you would like us to look into your husband’s experience further so that the right service is alerted to the issue, please email the Communications Team at swbh.comms@nhs.net.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Sandwell and West Birmingham Hospitals NHS Trust

Activity

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?

Opinions
Next Response	j
Previous Response	k

Opinions

Next Response

Previous Response

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Lack of telephone answering

"Lack of telephone answering"

Responses

Keyboard Shortcuts